Counsellor - Digital Marketing Programs
Joining Skill Makeover as a Counsellor, you will play a pivotal role in shaping the futures of aspiring digital marketers. This position requires a blend of empathy, communication skills, and a deep understanding of digital marketing. You will be guiding prospective students through their educational journey, helping them to select the courses that best fit their career goals.
Key Responsibilities:
- Provide comprehensive guidance to prospective students on Skill Makeover’s digital marketing courses, ensuring they understand the benefits, outcomes, and career paths associated with each program.
- Understand the professional and personal goals of each inquiry, offering personalized advice and support.
- Assist with the enrolment process, making it as seamless as possible for new students.
- Keep detailed records of interactions, feedback, and follow-ups with prospective and current students.
- Collaborate closely with marketing and academic teams to stay informed about new courses, changes in curriculum, and industry trends.
- Actively participate in promotional events, such as webinars, workshops, and open days, to enhance student recruitment efforts.
- Offer continuous support to students, ensuring their satisfaction and success throughout their learning journey.
Qualifications:
- Bachelor’s degree in Marketing, Business, Education, or related fields.
- Experience in counselling, sales, or customer service within the education sector is highly preferred.
- Solid understanding of digital marketing trends and practices.
- Outstanding communication and interpersonal skills, with an ability to engage effectively with a diverse range of individuals.
Skills:
- Exceptional listening and communication abilities.
- Strong organizational and multitasking skills.
- A high degree of empathy and a customer-focused approach.
- Ability to work independently and as part of a team.
- Problem-solving mindset with attention to detail.