Refund policy
Job Scoop by The HR Scoop
At The HR Scoop, we are committed to ensuring your satisfaction with the Job Scoop placement assistance program. As our services are digital and time-bound, we follow the policies below:
Return Policy
As the services offered are intangible, personalized, and consultancy-based, once the service begins (i.e. resume received, profile processed, or communication initiated), we do not offer returns or exchanges.
Refund Policy
We believe in transparency and fairness. Refunds will be processed only under the following circumstances:
Full Refund Eligibility
You are eligible for a 100% refund within 24 hours of payment only if:
- No career consultation has taken place.
- No resume review or recruiter match has been initiated.
No Refund Scenarios
We will not be able to offer any refunds if:
- You’ve already availed any or all services such as mock interviews, recruiter connections, or resume optimization.
- You’ve received one or more job opportunities through us.
- You apply for a refund after 24 hours from the time of payment.